FAQ
General Shopping
Do you have a showroom that I can visit and shop?
Yes we are located at 3 Concorde Way Bomaderry and are open Monday to Friday 8am - 4pm or by appointment (that must be prearranged and confirmed with management), please phone (02) 4422 9001 to discuss.
What are your payment options?
We accept credit cards, paypal and afterpay. American Express via online orders only.
I would like to change my contact and address details. How do I do that?
If you have an account, you can log on and change your details. Unfortunately we are unable to change the delivery address on parcels that have already been shipped.
What do I do with the bubble wrap my glass arrived in?
If you have access to soft plastics recycling in your area, we recommend taking it too there. Or where possible reuse.
Do you have a cancellation fee?
Yes, if the order has not been dispatched. The fee will vary depending on the payment method used. If paid via Afterpay, the Afterpay fee will be deducted. If the order has been dispatched we are unable to cancel the order. A 20% restocking fee may be applicable.
Do I need to create an account to use your website?
No, you don't need to create an account to browse our website. However, if you would like to place an order, then you will be prompted to provide your contact and delivery details during the checkout process. Its best to register an account with us so that you can track the status of your order as well as any other previous order and use our quick reorder feature
Can I receive wholesale pricing if I register an account with you?
Our prices on the website are the best rate now, along with tiered pricing for large quantities. For larger quantities not on the tiered pricing, please click on the "request a quote via email" or fill in our Wholesale Inquiry Form
How do I get a copy of my receipt and/or invoice?
We like to reduce waste, so a copy of your tax invoice is emailed at the time of order and can be downloaded by logging back into your account and finding the relevant order. For online orders, the invoice is the order confirmation that is emailed to you
Do you take phone orders?
Yes we can take phone orders, however during peak times it can take longer and we suggest processing via an online order as all our products are available on our website
Do you take bulk orders?
Yes we can supply bulk orders, a non refundable deposit is required when ordering and the balance due before delivery
What boxes do you use for shipping?
All our boxes are used and donated from local stores or reused from delivery of our products, please refer to our Ethical & Environment Policy
Where can I find a discount code?
We only advertise our discount codes on our social media, Facebook and Instagram, anything else on the internet is a Hoax and not offered by Centaur Packaging
Do you do custom printing?
Yes we can, please refer to our custom print collection
Delivery/Shipping
How long will my order take to ship to me?
That depends on where you are located. Our dispatch time can vary with Peak times, however we do strive to dispatch your order within 2-3 working days.
How can I track my delivery?
Once an order has been processed and dispatched, an email will be sent with a link to one of our transport carriers - Aramex or Australia post with a tracking number. Please click on the link and enter your tracking number for update to date information on your delivery.
How much are shipping costs?
We have a flat rate from $15.00.
However, you can pay $25 for Priority dispatch, this will bring your order to the front of the queue, and we will do our best to use express dispatch / transport / delivery. If the order is received before 1pm, the order will be shipped the same day.
I selected local pick up, when will my order be ready for pick up within the selected time slot?
We will confirm by sending you an email advising your order is ready for pick up. If placing an order on the weekend for Monday morning pick up, please allow a few hours to process the order and please come with coffee :)
Do you ship to my country?
We ship Australia Wide and to New Zealand.
What if my order exceeds the flat rate shipping?
We do our very best to keep the cost of shipping down, however there might be the occasion we will require an extra payment for shipping but we will contact you to discuss
Returns & Exchanges
please refer to our returns policy for more information
What if my order is damaged when it arrives?
Despite every effort our warehouse team makes to eliminate any damage during freight, this may occur from time to time.
Simply reply to your order confirmation within 24 hours of receipt. Please detail the damages and attach photographs accordingly. We will then contact you to discuss further.
We also recommend paying for freight insurance on all orders to cover possible damage.
What is my product becomes faulty after being used?
If the product is older than 30 days we are unable to supply a replacement, for anything under 30 days please contact our office to discuss.
Other
Do you do custom printing to paper bags and other items?
Yes, we offer printing – now including in-house custom printing for quicker turnaround. Email sales@centaurpackaging.com.au with your logo, item, and quantity. Check out our Custom Print Collection for options.
Minimums apply, and for larger quantities, printing can take up to 12 weeks from approval.
How do I test my products?
Please refer to our specialist page for testing products.
Custom Printing
What products can I get printed?
We are able to print on paper, calico, cardboard, bagasse and some wooden products ie paper handle bag, pizza boxes, burger boxes, clams, drawstring or handle calico bags and bamboo lids. Unfortunately gloss finish products are unable to be printed on or cutlery.
What’s the minimum quantity I can order?
For sleeved or pre-packed items, the minimum is 1 full pack. For most other products, you can order as little as 1 unit - we’re happy to help with small runs.
Do I need to supply the artwork ready to go?
Supplying print-ready artwork in a PDF to the size you want it printed is ideal. If you need help setting it up, we're happy to assist - just let us know.
Can I see a sample of how my logo will look on the product?
Yes, we’ll send you a digital layout showing your logo on the item before printing begins - and in some cases, we can supply a physical sample too.
Can I choose where the print goes (e.g. centre, corner, edge)?
Absolutely - we’ll work with your preferences and confirm placement in your proof before printing.
Is the print safe for food packaging or skin contact?
Yes - food safety is a priority for us. We use inks that are suitable for contact with packaging used near food and skin, like calico bags, paper wraps, and gift boxes.
Can printed calico bags be washed?
Yes - printed calico bags can be gently hand washed in cool water. To protect the print, avoid scrubbing the design or using strong detergents.
Is it the same price for black and colour?
No - black and colour printing are priced differently. Each item’s price for black or colour printing is listed clearly online, so you can see the cost for your preferred option.
Can you print white or black?
Unfortunately we cant print on black products and we are unable to print the colour white, so if your design includes white lettering or shapes, they’ll only show on white products. On natural or coloured items, those white parts will just be the colour of the bag or box showing through.
Can I supply my own product for printing?
This depends on the product. We're happy to review your items - just send us details and we’ll confirm whether they're suitable for our machines.
Can you print on cups?
We don’t currently offer cup printing, but we hope to be able to provide this service in the future. Stay tuned!
Is there a set up fee and is it payable on future orders?
No - set-up fees are included in the prices displayed online. However, for custom artwork or special requests, a separate fee may apply.
Does it have to be a business logo or can you print for events?
We print for both! Whether it’s a wedding, market stall, fundraiser, or corporate event, we’re happy to help.
Can you match my brand colours exactly?
We’ll do our best to match your brand colours as closely as possible using CMYK digital printing. Exact matches can sometimes vary slightly depending on the material (like calico, kraft, or cardboard), as some textures and colours can affect how the ink appears once printed.
Can I print on both sides of the bag or box?
Yes, printing on both sides is available. Just let us know — extra costs may apply depending on the product and artwork.
Get in touch
Have questions about your order, or a general enquiry?
