Shipping & Returns
Shipping & Delivery Policy
- Centaur Packaging delivers products Australian wide. At this time we do not accept international orders.
- We are dedicated to ensuring you receive your order in the best possible condition.
- If you have any questions during checkout, please contact us and we'll be happy to assist you. Monday - Friday 8am-4pm EST
- Centaur Packaging is committed to providing exceptional customer service and quality products
- We endeavour to make sure that all our products listed on our website are currently in stock. If for any reason we are out of stock or if we are unable to fulfill your order we will notify you within 2 business days to arrange an alternative item, a backorder or a full refund.
How Long will It take to dispatch my order?
We aim to process all orders within 2 working days, once payment has been received. We do not opperate on the weekend.
What are my freight/Delivery options?
OPTION 1- FLAT RATE From $15.00, Parcels are fully trackable. Australia Wide.Insurance Extra.
OPTION 2- PRIORITY DISPATCH from $25.00 fully trackable Australia wide. Insurance Extra.
OPTION 3-LOCAL PICK UP- You are welcome to organize your own freight or Collect from our Warehouse in Bomaderry NSW located Between the Beautiful Berry and Nowra on the south coast.You will be called when the order is ready for collection
OPTION 4-INSURANCE- For the very low cost of $2.99 you can take out insurance for Loss, Damage, and Breakages. Conditions apply but this is the recommended option for Glass items.
Please Note For Large orders: Due to the bulky nature of some of our items we reserve the right to adjust the freight component. We will always advise if this is going to occur and we will always try our best to maintain competitive freight prices.
What do I get for flat rate Priority dispatch $25.00?
Your order will be given priority, If it is received before 1pm it will leave the same day. We will assess the goods ordered and Choose the fastest, Most efficient, method for the size of the delivery. Not all goods are suitable for this delivery method due to size. However, if we feel the delivery needs consultation we will call and discuss the method with you.
What delivery address should I use?
We only accept a street address for delivery's. No PO BOX Numbers or Postal lockers.
Once dispatched, how long do the couriers take to deliver my order?
Delivery from dispatch can vary from overnight , to a maximum of 14 days to remote areas. Whilst we ensure that we ship your order on time we can not give Guaranteed delivery days or Times. All Orders have a tracking number which you will receive by email. Please use this to keep track of your order. If you need assistance please be ready with your order number and Tracking number.
How Can I order? Placing your order over the internet with our online store is the most effective. However we are also happy to accept orders by email, or phoned to Head Office. These orders can then be invoiced via email to you for payment. A payment remittance must be submitted before the order will be shipped.
At Centaur Packaging we pride ourselves on 100% customer satisfaction. However please choose carefully. For Hygiene reasons we do not exchange nor take returns on food service products. Sale items are also non-refundable. A 20% restocking fee may be applicable.
Reasons for returning items for exchange or credit will be decided case by case due to health regulations.
Goods will be returnable if they are-
- Goods are faulty
- Goods have been wrongly described
- Goods are different to the product purchased on the website
What if my order is damaged when it arrives?
Despite every effort our warehouse team makes to eliminate any damage during freight, this may occur from time to time.
Simply reply to your order confirmation within 24 hours of receipt. Please detail the damages and attach photographs accordingly. We will then contact you to discuss further.
We also recommend paying for freight insurance on all orders to cover possible damage.
How do I return a product?
Please email for an approval number and state the reason for the claim or return. At this stage we will approve or decline the return of the product, as food packaging items or damaged packaging will not be able to be returned. Postage costs will not be refunded and return postage costs will be responsibility of the customer.
How long do I have to submit a claim for return or refund?
Submissions to organize a return or refund should be made in writing by Email within 10 days of the goods being delivered. If your goods are given an approval number for return, the said goods must be sent within 7days of being given the approval number.
If I have an approval to return what is the next step?
Please include details of your invoice/order number, name, the product purchased and Address. The cost of returning is to be paid by you the customer not Centaur Packaging. Please, feel free to call us for advice on how to have the item/s shipped back to us in a safe and cost effective manner.
Once the returned item is received and reviewed we will issue a store voucher or refund to the type of payment method used in the original purchase.
After pay returns will incur an additional 6% processing fee.
What to Return:
- All of the product and its parts
- All the packaging as you received it
- A copy of the invoice/receipt
- Your contact details
- If all of these items are not received this can delay the refund process.
3 Concorde Way