FAQ – Centaur Packaging

Need instant help? call 02 44229001 M-F (8am-4pm AEST)

Trusted for over 25 Years Afterpay available | Fast Australian wide shipping


How can we help?


General Shopping

Do you have a showroom that I can visit and shop?

Yes we are located at 3 Concorde Way Bomaderry and are open Monday to Friday 8am - 4pm or by appointment (that must be prearranged and confirmed with management), please phone (02) 4422 9001 to discuss.

What are your payment options?

We accept credit cards, paypal and afterpay. American Express via online orders only.

I would like to change my contact and address details. How do I do that?

If you have an account, you can log on and change your details. Unfortunately we are unable to change the delivery address on parcels that have already been shipped.

What do I do with the bubble wrap my glass arrived in?

If you have access to soft plastics recycling in your area, we recommend taking it too there. Or where possible reuse.

Do you have a cancellation fee?

Yes, if the order has not been dispatched. The fee will vary depending on the payment method used. If paid via Afterpay, the Afterpay fee will be deducted. If the order has been dispatched we are unable to cancel the order. A 20% restocking fee may be applicable. 

Do I need to create an account to use your website?

No, you don't need to create an account to browse our website. However, if you would like to place an order, then you will be prompted to provide your contact and delivery details during the checkout process. Its best to register an account with us so that you can track the status of your order as well as any other previous order and use our quick reorder feature

Can I receive wholesale pricing if I register an account with you?

Our prices on the website are the best rate now, along with tiered pricing for large quantities. For larger quantities not on the tiered pricing, please click on the "request a quote via email"

How do I get a copy of my receipt and/or invoice?

We like to reduce waste, so a copy of your tax invoice is emailed at the time of order and can be downloaded by logging back into your account and finding the relevant order. For online orders, the invoice is the order confirmation that is emailed to you

Do you take phone orders?

Yes we can take phone orders, however during peak times it can take longer and we suggest processing via an online order as all our products are available on our website

Do you take bulk orders?

Yes we can supply bulk orders, a non refundable deposit is required when ordering and the balance due before delivery

What boxes do you use for shipping?

All our boxes are used and donated from local stores or reused from delivery of our products

Where can I find a discount code?

We only advertise our discount codes on our social media, Facebook and Instagram, anything else on the internet is a Hoax and not offered by Centaur Packaging


How long will my order take to ship to me? 

That depends on where you are located. Our dispatch time can vary with Peak times, however we do strive to dispatch your order within 2-3 working days. 

How can I track my delivery?

Once an order has been processed and dispatched, an email will be sent with a link to one of our transport carriers - Aramex or Australia post with a tracking number. Please click on the link and enter your tracking number for update to date information on your delivery. 

How much are shipping costs?

We have a flat rate from $15.00.
However, you can pay $25 for Priority dispatch, this will bring your order to the front of the queue, and we will do our best to use express dispatch / transport / delivery. If the order is received before 1pm, the order will be shipped the same day.

I selected local pick up, when will my order be ready for pick up within the selected time slot?

We will confirm by sending you an email advising your order is ready for pick up. If placing an order on the weekend for Monday morning pick up, please allow a few hours to process the order and please come with coffee :)

Do you ship to my country?

Currently we only ship within Australia, but overseas shipping is something we are working on

What if my order exceeds the flat rate shipping?

We do our very best to keep the cost of shipping down, however there might be the occasion we will require an extra payment for shipping but we will contact you to discuss

Returns & Exchanges

please refer to our returns policy for more information

What if my order is damaged when it arrives? 

Despite every effort our warehouse team makes to eliminate any damage during freight, this may occur from time to time. 
Simply reply to your order confirmation within 24 hours of receipt. Please detail the damages and attach photographs accordingly. We will then contact you to discuss further. 
We also recommend paying for freight insurance on all orders to cover possible damage.

What is my product becomes faulty after being used?

If the product is older than 30 days we are unable to supply a replacement, for anything under 30 days please contact our office to discuss.


Do you do custom printing to paper bags and other items? 

Yes we do. Please send details to sales@centaupacking.com.au, please supply a sample of the printing, how many and on what item. Printing can take up to 12 weeks from confirmation of printing. There are also minimum order quantities. 

How do I test my products?

Please refer to our specialist page for testing products. 

Get in touch

Have questions about your order, or a general enquiry?