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Flat Rate Shipping Australia wide $15.00

Shipping & Returns

Shipping & Delivery Policy

  • Centaur Packaging delivers products Australian wide. At this time we do not accept international orders.
  • We are dedicated to ensuring you receive your order in the best possible condition. 
  • If you have any questions during checkout, please contact us and we'll be happy to assist you. Monday - Friday 8am-4pm EST
  • Centaur Packaging is committed to providing exceptional customer service and quality products
  • We endeavour to make sure that all our products listed on our website are currently in stock. If for any reason we are out of stock or if we are unable to fulfill your order we will notify you within 2 business days to arrange an alternative item, a backorder or a full refund.

How Long will It take to dispatch my order?

We aim to process all orders within 2 working days, once payment has been received. We do not opperate on the weekend.

What are my freight/Delivery options? 

OPTION 1- FLAT RATE From $15.00, Parcels are fully trackable. Australia Wide.Insurance Extra.

OPTION 2- PRIORITY SHIPPING from $25.00 fully trackable Australia wide. Insurance Extra.

OPTION 3-LOCAL PICK UP-  You are welcome to organize your own freight or Collect from our Warehouse in Bomaderry NSW located Between the Beautiful Berry and Nowra on the south coast.You will be called when the order is ready for collection

OPTION 4-INSURANCE- For the very low cost of $2.99 you can take out insurance for Loss, Damage, and Breakages. Conditions apply but this is the recommended option for Glass items.

Please Note For Large orders: Due to the bulky nature of some of our items we reserve the right to adjust the freight component. We will always advise if this is going to occur and we will always try our best to maintain competitive freight prices.

What do I get for flat rate Priority shipping $25.00?

Your order will be given priority, If it is received before 1pm it will leave the same day. We will assess the goods ordered and Choose the fastest, Most efficient, method for the size of the delivery. Not all goods are suitable for this delivery method due to size. However, if we feel the delivery needs consultation we will call and discuss the method with you.

What delivery address should I use?

We only accept a street address for delivery's. No PO BOX Numbers or Postal lockers.


Once dispatched, how long do the couriers take to deliver my order?
Delivery from dispatch can vary from overnight , to a maximum of 14 days to remote areas. Whilst we ensure that we ship your order on time we can not give Guaranteed delivery days or Times. All Orders have a tracking number which you will receive by email. Please use this to keep track of your order. If you need assistance please be ready with your order number and Tracking number.

How Can I order? Placing your order over the internet with our online store is the most effective. However we are also happy to accept orders by email, or phoned to Head Office. These orders can then be invoiced via email to you for payment.

Refund Policy

At Centaur Packaging we pride ourselves on 100% customer satisfaction. However please choose carefully. For Hygine reasons we do not exchange nor take returns on food service products. Sale items are also non-refundable. 

Reasons for returning items for exchange or credit will be decided case by case due to health regulations.

Goods will be returnable if they are-

  • Goods are faulty
  • Goods have been wrongly described
  • Goods are different to the product purchased on the website

How do I return a product?

Please email  for an approval number and state the reason for the claim or return. At this stage we will approve or decline the return of the product, as food packaging items or damaged packaging will not be able to be returned. Postage costs will not be refunded and return postage costs will be responsibility of the customer.

How long do I have to submit a claim for return or refund?

Submissions to organize a return or refund should be made in writing by Email within 10 days of the goods being delivered. If your goods are given an approval number for return, the said goods must be sent within 7days of being given the approval number. 

If I have an approval to return what is the next step?

Please include details of your invoice/order number, name, the product purchased and Address. The cost of returning is to be paid by you the customer not Centaur Packaging. Please, feel free to call us for advice on how to have the item/s shipped back to us in a safe and cost effective manner.

Once the returned item is received and reviewed we will credit the type of payment method used in the original purchase.

What to Return:

  1. All of the product and its parts
  2. All the packaging as you received it
  3. A copy of the invoice/receipt
  4. Your contact details
  5. If all of these items are not received this can delay the refund process.

Return Address:

Centaur Packaging
3 Concorde Way
Bomaderry
NSW 2541

Retail

We have a quality range of packaging products for retail use.

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General

The Centaur Packaging website is owned and operated by Graham and Michelle Rowe Australian Business Number: 66971316719. By accessing, browsing or using this website, you agree to the terms, conditions and disclaimers herein as amended from time to time. By purchasing an item advertised on this website and/or by completing the registration process to become a member you agree to be bound by these Terms and Conditions. Centaur Packaging may amend these Terms and Conditions from time to time and any amendment will become effective immediately. Your continued use of this website after amendment constitutes an agreement to abide by and be bound by those Terms and Conditions, as amended.

Freight Options

  • OPTION 1- FLAT RATE From $15.00, Parcels are fully Trackable. Australia Wide.
  • OPTION 2- PRIORITY SHIPPING from $25.00 fully Trackable Australia wide. Insurance Extra.
  • OPTION 3-LOCAL PICK UP- You are welcome to organize your own freight or Collect from our Warehouse located in Bomaderry NSW located Between the Beautiful Berry and Nowra on the south coast.

Please Note For Large orders: Due to the bulky nature of some of our items we reserve the right to adjust the freight component. We will always advise if this is going to occur and we will always try our best to maintain competitive freight prices.

Credits & Returns

At Centaur Packaging we pride ourselves on 100% customer satisfaction. However please choose carefully. For Hygiene reasons we do not exchange nor take returns on Food service and Wellbeing products.We do not exchange or refund for change of mind purchases.
Reasons for returning items for exchange or credit will be decided case by case due to health regulations.

Goods will be returnable if they are-

  • Goods are faulty
  • Goods have been wrongly described
  • Goods are different to the product purchased on the website

Please email for an approval number and state the reason for the claim or return. At this stage we will approve or decline the return of the product, as food packaging items or damaged packaging will not be able to be returned. Postage costs will not be refunded and return postage costs will be responsibility of the customer.

Damaged Goods Policy

The Best way to make sure your goods are covered for replacement if broken or damaged is to take our our very affordable insurance.
All damaged goods should be reported by email within 24 hours of receipt of goods to enable the issuing of replacements. Details should include your order number and photos of the damage. Should this not be the case we may not be able to accept liability for damaged goods.
If a product is damaged under the value of $10.00 Centaur Packaging will reserve the right to offer a refund rather than replace the goods.

Centaur Packaging Images

We always want to support our customers and if you would like to use our images on your website, please submit a request through the Contact Us page
By using our images, you agree that all photos remain the property of Graham and Michelle Rowe T/A Centaur Packaging and we reserve the rights to request our images be removed from your website or promotional material at any time without prior notice. To this end, by using our images, you agree to immediately remove our images, logos, designs, trademarks and any other Intellectual Property or material created and owned by Graham and Michelle Rowe T/A, from your website and any other material upon request.

Office/Showroom Hours:

Monday - Friday
8am-4 pm

Address:

3 Concorde Way
Bomaderry
NSW 2541 NSW