We have a quality range of packaging products for retail use.
How Long will It take to dispatch my order?
We aim to process all orders within 2 working days, once payment has been received. We do not opperate on the weekend.
What are my freight/Delivery options?
OPTION 1- FLAT RATE From $15.00, Parcels are fully trackable. Australia Wide.Insurance Extra.
OPTION 2- PRIORITY SHIPPING from $25.00 fully trackable Australia wide. Insurance Extra.
OPTION 3-LOCAL PICK UP- You are welcome to organize your own freight or Collect from our Warehouse in Bomaderry NSW located Between the Beautiful Berry and Nowra on the south coast.You will be called when the order is ready for collection
OPTION 4-INSURANCE- For the very low cost of $2.99 you can take out insurance for Loss, Damage, and Breakages. Conditions apply but this is the recommended option for Glass items.
Please Note For Large orders: Due to the bulky nature of some of our items we reserve the right to adjust the freight component. We will always advise if this is going to occur and we will always try our best to maintain competitive freight prices.
What do I get for flat rate Priority shipping $25.00?
Your order will be given priority, If it is received before 1pm it will leave the same day. We will assess the goods ordered and Choose the fastest, Most efficient, method for the size of the delivery. Not all goods are suitable for this delivery method due to size. However, if we feel the delivery needs consultation we will call and discuss the method with you.
What delivery address should I use?
We only accept a street address for delivery's. No PO BOX Numbers or Postal lockers.
Once dispatched, how long do the couriers take to deliver my order?
Delivery from dispatch can vary from overnight , to a maximum of 14 days to remote areas. Whilst we ensure that we ship your order on time we can not give Guaranteed delivery days or Times. All Orders have a tracking number which you will receive by email. Please use this to keep track of your order. If you need assistance please be ready with your order number and Tracking number.
How Can I order? Placing your order over the internet with our online store is the most effective. However we are also happy to accept orders by email, or phoned to Head Office. These orders can then be invoiced via email to you for payment.
At Centaur Packaging we pride ourselves on 100% customer satisfaction. However please choose carefully. For Hygine reasons we do not exchange nor take returns on food service products. Sale items are also non-refundable.
Reasons for returning items for exchange or credit will be decided case by case due to health regulations.
Goods will be returnable if they are-
How do I return a product?
Please email for an approval number and state the reason for the claim or return. At this stage we will approve or decline the return of the product, as food packaging items or damaged packaging will not be able to be returned. Postage costs will not be refunded and return postage costs will be responsibility of the customer.
How long do I have to submit a claim for return or refund?
Submissions to organize a return or refund should be made in writing by Email within 10 days of the goods being delivered. If your goods are given an approval number for return, the said goods must be sent within 7days of being given the approval number.
If I have an approval to return what is the next step?
Please include details of your invoice/order number, name, the product purchased and Address. The cost of returning is to be paid by you the customer not Centaur Packaging. Please, feel free to call us for advice on how to have the item/s shipped back to us in a safe and cost effective manner.
Once the returned item is received and reviewed we will credit the type of payment method used in the original purchase.
What to Return:
3 Concorde Way