FAQ

General Shopping

Do you have a showroom that I can visit and shop?
Yes we are located at 3 Concorde Way Bomaderry and are open Monday to Friday 8am - 4pm or by appointment (that must be prearranged and confirmed with management), please phone (02) 4422 9001 to discuss.
What are your payment options?
We accept credit cards, paypal and afterpay. American Express via online orders only.
I would like to change my contact and address details. How do I do that?
If you have an account, you can log on and change your details. Unfortunately we are unable to change the delivery address on parcels that have already been shipped.
What do I do with the bubble wrap my glass arrived in?
 
Do you have a cancellation fee?
Yes, if the order has not been dispatched. The fee will vary depending on the payment method used. If paid via Afterpay, the Afterpay fee will be deducted. If the order has been dispatched we are unable to cancel the order
Do I need to create an account to use your website?
No, you don't need to create an account to browse our website. However, if you would like to place an order, then you will be prompted to provide your contact and delivery details during the checkout process. Its best to register an account with us so that you can track the status of your order as well as any other previous order and use our quick reorder feature
Can I receive wholesale pricing if I register an account with you?
Our prices on the website are the best rate now, along with tiered pricing for large quantities. For larger quantities not on the tiered pricing, please click on the "request a quote via email"
How do I get a copy of my receipt and/or invoice?
We like to reduce waste, so a copy of your tax invoice is emailed at the time of order and can be downloaded by logging back into your account and finding the relevant order. For online orders, the invoice is the order confirmation that is emailed to you
Do you take phone orders?
Yes we can take phone orders, however during peak times it can take longer and we suggest processing via an online order as all our products are available on our website
Do you take bulk orders?
Yes we can supply bulk orders, a non refundable deposit is required when ordering and the balance due before delivery
What boxes do you use for shipping?
All our boxes are used and donated from local stores or reused from delivery of our products
Where can I find a discount code?
We only advertise our discount codes on our social media, Facebook and Instagram, anything else on the internet is a Hoax and not offered by Centaur Packaging

 

Delivery/Shipping

How long will my order take to ship to me? 
That depends on where you are located. Our dispatch time can vary with Peak times, however we do strive to dispatch your order within 2-3 working days. 
How can I track my delivery?
Once an order has been processed and dispatched, an email will be sent with a link to one of our transport carriers - Aramex or Australia post with a tracking number. Please click on the link and enter your tracking number for update to date information on your delivery. 
How much are shipping costs?
We have a flat rate of $15.00.
However you can pay $25 for Priority dispatch, this will bring your order to the front of the queue, and we will do our best to use express dispatch / transport / delivery. If the order is received before 1pm, the order will be shipped the same day.
I selected local pick up, when will my order be ready for pick up within the selected time slot?
We will confirm by sending you an email advising your order is ready for pick up. If placing an order on the weekend for Monday morning pick up, please allow a few hours to process the order and please come with coffee :)
Do you ship to my country?
Currently we only ship within Australia, but overseas shipping is something we are working on
What if my order exceeds the flat rate shipping?
We do our very best to keep the cost of shipping down, however there might be the occasion we will require an extra payment for shipping but we will contact you to discuss

 

Returns & Exchanges - please refer to our returns policy for more information

What if my order is damaged when it arrives? 
Despite every effort our warehouse team makes to eliminate any damage during freight, this may occur from time to time. 
Simply reply to your order confirmation within 24 hours of receipt. Please detail the damages and attach photographs accordingly. We will then contact you to discuss further. 
We also recommend paying for freight insurance on all orders to cover possible damage.
What is my product becomes faulty after being used?
If the product is older than 30 days we are unable to supply a replacement, for anything under 30 days please contact our office to discuss.
 

Other

Do you do custom printing to paper bags and other items? 
Yes we do. Please send details to [email protected], please supply a sample of the printing, how many and on what item. Printing can take up to 12 weeks from confirmation of printing. There are also minimum order quantities. 
How do I test my products?
Please refer to our specialist page for testing products. 
Retail

We have a quality range of packaging products for retail use.

@centaurpackaging
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General

The Centaur Packaging website is owned and operated by Graham and Michelle Rowe Australian Business Number: 66971316719. By accessing, browsing or using this website, you agree to the terms, conditions and disclaimers herein as amended from time to time. By purchasing an item advertised on this website and/or by completing the registration process to become a member you agree to be bound by these Terms and Conditions. Centaur Packaging may amend these Terms and Conditions from time to time and any amendment will become effective immediately. Your continued use of this website after amendment constitutes an agreement to abide by and be bound by those Terms and Conditions, as amended.

Freight Options

  • OPTION 1- FLAT RATE From $15.00, Parcels are fully Trackable. Australia Wide.
  • OPTION 2- PRIORITY SHIPPING from $25.00 fully Trackable Australia wide. Insurance Extra.
  • OPTION 3-LOCAL PICK UP- You are welcome to organize your own freight or Collect from our Warehouse located in Bomaderry NSW located Between the Beautiful Berry and Nowra on the south coast.

Please Note For Large orders: Due to the bulky nature of some of our items we reserve the right to adjust the freight component. We will always advise if this is going to occur and we will always try our best to maintain competitive freight prices.

Credits & Returns

At Centaur Packaging we pride ourselves on 100% customer satisfaction. However please choose carefully. For Hygiene reasons we do not exchange nor take returns on Food service and Wellbeing products.We do not exchange or refund for change of mind purchases.
Reasons for returning items for exchange or credit will be decided case by case due to health regulations.

Goods will be returnable if they are-

  • Goods are faulty
  • Goods have been wrongly described
  • Goods are different to the product purchased on the website

Please email for an approval number and state the reason for the claim or return. At this stage we will approve or decline the return of the product, as food packaging items or damaged packaging will not be able to be returned. Postage costs will not be refunded and return postage costs will be responsibility of the customer.

Damaged Goods Policy

The Best way to make sure your goods are covered for replacement if broken or damaged is to take our our very affordable insurance.
All damaged goods should be reported by email within 24 hours of receipt of goods to enable the issuing of replacements. Details should include your order number and photos of the damage. Should this not be the case we may not be able to accept liability for damaged goods.
If a product is damaged under the value of $10.00 Centaur Packaging will reserve the right to offer a refund rather than replace the goods.

Centaur Packaging Images

We always want to support our customers and if you would like to use our images on your website, please submit a request through the Contact Us page
By using our images, you agree that all photos remain the property of Graham and Michelle Rowe T/A Centaur Packaging and we reserve the rights to request our images be removed from your website or promotional material at any time without prior notice. To this end, by using our images, you agree to immediately remove our images, logos, designs, trademarks and any other Intellectual Property or material created and owned by Graham and Michelle Rowe T/A, from your website and any other material upon request.

Office/Showroom Hours:

Monday - Friday
8am-4 pm

Address:

3 Concorde Way
Bomaderry
NSW 2541 NSW